How returns, refunds, and disputes work on the DeafMonitor Shop.
This Return Policy applies to purchases made on the DeafMonitor Shop at deafmonitor.com/shop. It supplements, and must be read together with, the Terms of Service and the individual return policy of each seller. It does not apply to DeafMonitor subscription purchases (Pro, Organization, Partner), which are governed by Section 12 of the Terms of Service.
Each seller on the Shop is an independent merchant. Sellers set their own return conditions (return window, condition of goods, who pays return shipping, restocking fees) within the minimum baseline set by this policy. A seller's individual return policy is displayed on their product listings and shop profile where available.
Buyers should first contact the seller directly through the order messaging thread in their DeafMonitor inbox to request a return.
Regardless of a seller's individual policy, the following minimum baseline applies to every purchase on the Shop:
Sellers may offer terms more generous than this baseline but may not offer less-protective terms.
The following items are generally non-returnable unless defective, damaged, or materially different from the listing:
Approved refunds are processed through Stripe back to the original payment method. DeafMonitor returns its 5% platform fee together with the seller payout reversal on a full refund. Partial refunds return 5% of the refunded amount. Refunds typically post to the buyer’s payment method within 5–10 business days of approval; Stripe and the issuing bank control final timing.
DeafMonitor does not charge a separate refund or return-processing fee to buyers.
If a buyer and seller cannot reach a resolution within 7 days of the buyer’s return request, either party may escalate to DeafMonitor by emailing [email protected] with the order number, a summary of the dispute, and any supporting evidence (photos, tracking, messages). DeafMonitor will review the case and may, in its reasonable discretion:
DeafMonitor’s dispute review is a good-faith service and does not waive the buyer’s rights under applicable consumer-protection law or the buyer’s chargeback rights with the card-issuing bank and Stripe.
Buyers retain the right to dispute a charge directly with their card issuer. Sellers are liable for chargeback losses and any associated fees charged by Stripe. Repeated chargebacks attributable to a seller may result in suspension or termination under the Seller Agreement.
Nothing in this policy limits any non-waivable statutory rights that a buyer may have under applicable consumer-protection law, including the Magnuson-Moss Warranty Act (U.S.) or equivalent legislation in other jurisdictions.
DeafMonitor may update this Return Policy from time to time. Material changes will be announced on the platform and will apply only to purchases made on or after the updated effective date.
Questions about this policy or an active dispute: [email protected].
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