Return
Policy.

1. Scope

This Return Policy applies to purchases made on the DeafMonitor Shop at deafmonitor.com/shop. It supplements, and must be read together with, the Terms of Service and the individual return policy of each seller. It does not apply to DeafMonitor subscription purchases (Pro, Organization, Partner), which are governed by Section 12 of the Terms of Service.

2. Seller-Operated Returns

Each seller on the Shop is an independent merchant. Sellers set their own return conditions (return window, condition of goods, who pays return shipping, restocking fees) within the minimum baseline set by this policy. A seller's individual return policy is displayed on their product listings and shop profile where available.

Buyers should first contact the seller directly through the order messaging thread in their DeafMonitor inbox to request a return.

3. Minimum Baseline (All Sellers)

Regardless of a seller's individual policy, the following minimum baseline applies to every purchase on the Shop:

• Not-as-described / damaged / defective: Buyers are entitled to a full refund (including original shipping) or a replacement when the item received is materially different from the listing, arrives damaged, or is defective on arrival. Claims must be made within 14 days of delivery with photo evidence.
• Non-delivery: If an item is not delivered within 30 days of the ship date (or 45 days for international orders), buyers are entitled to a full refund.
• Unauthorized charges: Suspected fraud or unauthorized transactions may be reported to DeafMonitor at [email protected] and/or disputed with your card issuer.

Sellers may offer terms more generous than this baseline but may not offer less-protective terms.

4. Items Not Eligible for Return

The following items are generally non-returnable unless defective, damaged, or materially different from the listing:

• Personalized, custom, or made-to-order items
• Digital downloads and licenses once delivered
• Perishable goods, food, and hygiene items
• Items explicitly marked “Final Sale” on the listing

5. Refund Mechanics

Approved refunds are processed through Stripe back to the original payment method. DeafMonitor returns its 5% platform fee together with the seller payout reversal on a full refund. Partial refunds return 5% of the refunded amount. Refunds typically post to the buyer’s payment method within 5–10 business days of approval; Stripe and the issuing bank control final timing.

DeafMonitor does not charge a separate refund or return-processing fee to buyers.

6. Dispute Escalation

If a buyer and seller cannot reach a resolution within 7 days of the buyer’s return request, either party may escalate to DeafMonitor by emailing [email protected] with the order number, a summary of the dispute, and any supporting evidence (photos, tracking, messages). DeafMonitor will review the case and may, in its reasonable discretion:

• Facilitate a negotiated resolution between the parties
• Issue a full or partial refund from the seller’s pending payouts
• Temporarily suspend the seller’s shop pending investigation
• Decline to intervene where the claim falls outside this policy

DeafMonitor’s dispute review is a good-faith service and does not waive the buyer’s rights under applicable consumer-protection law or the buyer’s chargeback rights with the card-issuing bank and Stripe.

7. Chargebacks

Buyers retain the right to dispute a charge directly with their card issuer. Sellers are liable for chargeback losses and any associated fees charged by Stripe. Repeated chargebacks attributable to a seller may result in suspension or termination under the Seller Agreement.

8. Consumer Rights

Nothing in this policy limits any non-waivable statutory rights that a buyer may have under applicable consumer-protection law, including the Magnuson-Moss Warranty Act (U.S.) or equivalent legislation in other jurisdictions.

9. Changes to This Policy

DeafMonitor may update this Return Policy from time to time. Material changes will be announced on the platform and will apply only to purchases made on or after the updated effective date.

10. Contact

Questions about this policy or an active dispute: [email protected].