Provide communication support

Some patients may need professional communication support, such as a British Sign Language interpreter or a notetaker. Book communication support in advance It can be difficult to book communication professionals at short notice, so book them as far in advance as possible. Check if your service has a process for booking communication support or a contract with a specific agency. The communication professionals you work with must be registered with either: the National Registers of Communication Professionals working with Deaf and Deafblind People the Scottish Register of Language Professionals with the Deaf Community Read more guidance on how to book communication support . Confirm the booking with the patient Send the patient information about communication support in advance of their appointment, so they have reassurance that their needs will be met. Book a longer appointment for patients who need communication support, because it may take extra time to make sure all the information is interpreted. Do not rely on family or friends to interpret This limits the patient's autonomy and privacy, and there's a risk that the information will not be correctly translated.