Guayaquil's Mall del Sol trains customer service staff in sign language to serve Deaf visitors
Mall del Sol in Guayaquil, Ecuador, has trained its customer service staff and supervisors in sign language so they can communicate directly with Deaf and hard of hearing visitors. Sofia Naranjo, commercial and corporate development manager at operator Mobilsol, said learning sign language is a way to meet the communication needs of people with hearing disabilities and to make everyday service more accessible.
