Seller
Agreement.

1. Who This Covers

This Seller Agreement applies to any individual or organization that lists products or services for sale on the DeafMonitor Shop at deafmonitor.com/shop. It supplements, and must be read together with, the Terms of Service. By submitting a seller application or listing an item for sale, you agree to these terms.

The Shop is open to Deaf-owned businesses, Deaf creators, and Deaf-serving organizations. Applications are reviewed before approval.

2. What You Can List

Approved sellers may list physical goods, digital downloads, and service offerings that are:

• Created by, owned by, or directly benefiting Deaf individuals, Deaf-owned businesses, or Deaf-serving organizations
• Accurately described in the listing (title, condition, shipping timeline, and materials)
• Legally available for sale in the seller’s jurisdiction and in the United States
• Not duplicated across multiple active listings for the same item

DeafMonitor reserves the right to request documentation of Deaf ownership or community connection for any listing.

3. Prohibited Items

The following may not be listed on the DeafMonitor Shop under any circumstances:

• Counterfeit, unauthorized replica, or trademark-infringing goods
• Weapons, firearms, ammunition, or controlled substances
• Adult-only content or services
• Items subject to recall or safety advisory
• Products whose sale would violate applicable law in the seller’s jurisdiction or the buyer’s jurisdiction
• Services involving legal, medical, or financial advice without appropriate licensure disclosures
• Multi-level marketing or pyramid scheme participation

Listings that violate these prohibitions will be removed without notice. Repeated violations may result in permanent account suspension.

4. Fees and Payouts

DeafMonitor charges a 5% platform fee on each completed transaction (gross sale price including any seller-set shipping charge). There is no monthly listing fee during the current seller onboarding period.

Payments are processed through Stripe. Sellers must connect a valid Stripe account before their listings go live. Payouts are subject to Stripe’s standard payout schedule and terms. DeafMonitor does not hold seller funds beyond the standard Stripe processing window.

The platform fee applies to the full transaction amount on a full sale. On approved refunds, the 5% fee on the refunded portion is returned to the buyer together with the seller payout reversal.

5. Seller Responsibilities

As a seller on the DeafMonitor Shop, you are responsible for:

• Accurate listings: All product descriptions, images, pricing, condition statements, and shipping timelines must be accurate and current. You must update or remove listings that become inaccurate.
• Fulfillment: Shipping physical items within the timeline stated in your listing. If a delay occurs, you must notify the buyer promptly through the order messaging system.
• Returns: Honoring the return terms stated in your listing and complying with the minimum baseline set in the Return Policy, including full refunds for not-as-described, damaged, or defective items.
• Taxes: Collecting, reporting, and remitting any applicable sales tax or VAT. DeafMonitor does not collect or remit taxes on your behalf.
• Buyer communication: Responding to buyer inquiries within 3 business days through the platform messaging system.

6. Intellectual Property

You represent and warrant that you own or have the right to sell every item you list, and that your listings do not infringe the intellectual property rights of any third party. By submitting product images and descriptions, you grant DeafMonitor a non-exclusive, royalty-free license to display that content on the platform and in promotional materials referencing the DeafMonitor Shop.

If a third party claims that your listing infringes their rights, DeafMonitor may remove the listing pending resolution. Repeat infringement notices will result in account suspension.

7. Dispute Resolution

If a buyer and seller cannot resolve a dispute within 7 days of the buyer’s return request, either party may escalate to DeafMonitor by emailing [email protected] with the order number, a summary, and supporting evidence. DeafMonitor will review in good faith and may issue a partial or full refund from the seller’s pending payouts where the evidence supports the buyer’s claim. See the Return Policy for full escalation terms.

Sellers are responsible for chargeback losses and any Stripe fees associated with chargebacks on their transactions. Repeated chargebacks may result in listing suspension or seller account termination.

8. Account Suspension and Termination

DeafMonitor may suspend or terminate a seller account at any time for:

• Listing prohibited items or providing materially false listing information
• Repeated buyer complaints or high chargeback rates
• Violation of the Terms of Service
• Any conduct that damages the DeafMonitor community or brand

Suspension does not affect a seller’s obligation to fulfill existing orders or resolve open disputes. Funds held in connection with open disputes may be withheld during a suspension investigation.

9. Changes to This Agreement

DeafMonitor may update this Seller Agreement from time to time. Material changes will be announced on the platform at least 14 days before they take effect. Continued use of the seller account after the effective date constitutes acceptance of the updated terms.

10. Contact

Questions about this agreement: [email protected].